NEW APPOINTMENT SYSTEM
Introduction
Starting September 26th, 2024, we are changing how you book appointments with our doctors, nurses, and other health specialists.
Triage is a new system that helps us book you into the right clinic at the right time based on your health needs. When you need an appointment or advice, you’ll fill out an online form. This form helps us understand your problem so we can get you the best care.
Why Are We Changing?
At City Road Group Practice, we know it’s frustrating to wait in line or on the phone for an appointment. The demand for appointments is high, and we need a better way to manage it. That’s why we’re moving to Triage, a system that helps us handle appointments more efficiently.
How Does It Work?
When you need an appointment, fill out the eConsult form online. If you have trouble, our Patient Care Navigators can help you complete it. This system makes sure you get the right care quickly and safely.
What Happens Next?
Once you submit the eConsult form, we’ll review it and decide the best way to help you. You might get a text with your appointment details, or we may call you for more information. If you prefer a specific clinician, just let us know.
Can’t fill an eConsult form online?
If you can’t fill out the form online, call the practice at 020 7336 8170, and our care navigators will ask you a few questions about your health to direct you to the best care.
Summary
Triage will help us make sure that everyone who needs an appointment gets one. The online form is quick and easy to use, making it easier for us to give you the best care possible.You can access the eConsult form