How to request an appointment
Request an appointment online ( via our online form – button below). Our GP-supervised team will review it, and you can expect a prompt response (within 2-4 hours).You can access eConsult from 7:30am to 6:30pm.
Other ways of booking your appointment
Telephone: f you’re unable to complete an online form or don’t have internet access, call us at 020 7336 8170.. Our reception team will assist you over the phone and help arrange your appointment. When speaking with reception, kindly provide as much detail as possible, as this will help the doctor address your concerns more effectively.
Please use this option only if you’re unable to access our online form, as we like to keep our phone lines available for patients that truly need this service.
For follow-up appointments, try to book in advance with the same doctor for better care.
Walk-In appointment enquiries are also acceptable.
Types of appointments
We provide two types of appointments:
- Routine Appointments: For non-urgent concerns, bookable up to 6 weeks in advance.
- Same-Day (Urgent) Appointments: For immediate needs, available on the same day.
After you complete our online form – eConsult, the doctor will assess the urgency of your appointment. You can fill out the eConsult form online, visit us in person, or call the practice. Once submitted, our GP-supervised team will review it, and you can expect a prompt response (within 2-4 hours).You can access eConsult from 7:30am to 6:30pm.
Home visits services
We understand that some patients may be housebound and unable to visit the practice. We encourage patients to come to the practice when possible. It lets us access a wide range of medical equipment. But, we do offer home visits for those who truly require it.
If you need a home visit, call us before 11:00 am at 020 7336 8170. The doctor will call you for a telephone assessment before the visit.
How to change or cancel your appointment
You will have to call the practice to change your appointment.
Please inform us as soon as possible if you’re unable to attend or will be late for your appointment. This helps us offer the slot to another patient in urgent need. You can cancel, reschedule, or use the NHS App via the provided link.
Interpreters for non-English speakers
We can arrange interpreters for non-English speakers or sign language users. Let reception know if you need one.
If you need a chaperone for your exam, ask, and we will provide one.
You can refer yourself to some local services
With Self-referral, you directly access certain services without needing a referral from your GP.
To learn more about the services you can self-refer to, Visit our self-referral page . We want to make it easy for you to access the care you need, when you need it. Take charge of your health by exploring the self-referral options available to you.
Online form – eConsult: Frequently Asked Questions (FAQ) and Webinar
eConsult Webinar and FAQs
How can I submit an eConsult?
You can submit an eConsult in three ways: on your practice website, on the NHS App or on the eConsult website.
What can I submit an eConsult for?
You can submit an eConsult for any medical or administrative problem. It is another way that you can contact the practice, along with walking in or calling us.
What happens after I submit an eConsult?
After you submit an eConsult, the doctor will review your information and decide on the best care for you. If it is before 5pm, you will hear back on the same day. If it is after 5pm, you will hear back on the following day.
When can I submit an eConsult?
You can submit an eConsult anytime when the practice is open.
What if I cannot submit an eConsult?
If you cannot submit an eConsult, for example if you do not have internet access, you can still telephone the practice or walk-in. Your request will be dealt with in the same way as an eConsult, there is no prioritisation of eConsult over telephone or walk-in access.
Is eConsult Al?
No. eConsult gathers information about your problem, and this information is submitted to your doctor. A real person will always review your eConsult.
What should I do if I have more than one problem or conditions?
If you have more than one issue, please submit a separate eConsult for each. This way, you’ll be asked specific questions for each problem, helping the doctor get all the relevant information they need to respond effectively. If you’re unable to submit an eConsult, you can still call the practice or visit in person.
Are video/virtual consultations still available?
Yes, you are still able to have a video consultation with the practice.
What if I am housebound? Does this system impact home visits?
This system does not impact home visits. If you are housebound, you can still contact the practice online by doing an eConsult, or call us, to request a home visit.
Non-urgent advice: Out of Hours & Emergency Services
For non-urgent medical requests on Saturdays from 7:00 am to 2:00 pm, you can submit our online form eConsult by filling out this form (link). If you’d prefer to speak directly with someone or are unable to complete the form, please call us at the number above from 9.00am.
For urgent but non-life-threatening issues at any time, you can also contact NHS 111. Alternatively you can access NHS online services.
In case of a life-threatening EMERGENCY, please dial 999